Real Estate's Most Popular Success Community

 

Not a Member? Join Now!

Breakthrough Ideas for Greater Real Estate Success!

Articles for the ‘Relationship Marketing’ Category

The Ultimate Way To Bond With Clients and Stimulate Referrals

Do you want a fun way to make an incredibly positive impression with your network?  Think about holding one of the special events listed below once or twice a year and watch your referrals shoot through the roof.

Holding special events is just one powerful bonding strategy I teach in the 3-steps program.  Here’s the description of how agent Richard Maxfield is using this system in his practice…and below I outline the key steps to implement this in your practice.

“The first Thursday in May of each year, our team Maxfield and Associates, holds a Client Appreciation Party.  In fact, I’m preparing for this year’s event right now!

We rent the local theater and have a live performance put on for our clients, past clients, affiliates and their families.  During the main break of the play we serve refreshments and after the play is over we have a drawing for the many door prizes we have accumulated through the year.

To announce the party, we send out invitations that we insert into our monthly newsletter.  We send out 3 notices…the first one says ‘announcing…,’ the second one has ‘just a reminder,’ and the third one says ‘time’s almost up.’   Closer to the event, we send out tickets to those who have RSVP’d.  And we also assign seats so we don’t run out of space.

Our clients have become our friends and look forward to attending the play every year.  Not only do our clients come but they bring their friends who eventually turn into new clients.”

Here’s the step-by-step process to use a
SPECIAL EVENT to get more business:

Step 1: Decide on an event to host

Here are some examples to get you started:

  • A special wine or beer Tasting Party.  Just locate one of your favorite distributors or retail stores, and they’ll set it all up for you.
  • Hold a Fashion Show with a local high-end boutique.
  • Create a Family Picnic once a year for your network.
  • Have an annual Comedy Club outing.  Simply go to a local comedy club in your area, and book a night when great performers will be appearing.  Often you can book a weekend and get discount rates.
  • Hold a Sports Clinic if you find many of your clients like a certain sport such as: walking, running, cycling, etc.
  • Hold an Art Show with a local gallery.  This is very classy way to meet with many network members at once.  Consider holding a Wine Tasting with your art show.
  • Rent out an Opera or Theater just like Rich does for all his clients.  Or, gather a smaller group of your best clients and take them to a live performance.
  • Coordinate a New Automobile Preview with a local high-end or exotic auto dealership (BMW, Lexis, Mercedes, Infinity, Porsche, Ferrari, etc).  They’ll be ecstatic you’re promoting their cars, and will gladly participate with your inner circle network.

Step 2: Make the arrangements

Contact local businesses in your area that would be thrilled to get a group of local residents in their restaurant, shop, or business.  This way the event costs you little to no money.  And many times they will share the promotion costs if you intend to send printed invitations to your network.

Step 3: Send out the invitations

There are three critical components when sending the invitation.

  • FIRST, notice how the event examples above target certain INTERESTS?  This is very important.  You want to invite the right people from your network.  Many times you can invite your entire network, but if the event is limited in size, choose members who have told you what they like.  This communicates that you’ve listened to them and bonds them to you.  Also, you want to make sure you don’t offend someone by inviting them to something they have no interest in.
  • SECOND, tell them to invite their family and friends (again if you have room for everyone).  This is how your network can really start to multiply.
  • THIRD, send out several reminders to maximize your attendance.  Rich includes the invitation as an insert in his monthly newsletter to his clients.  Here’s an example of his insert you can use to get an idea for your own invitation:

<< CLICK HERE to download an example invitation insert >>

Step 4: Hold the event and offer a prize

Richard does a great job of collecting contact information by offering ‘door prizes’ to all attendees.  You can even use the prizes as another incentive to attend the event.  You don’t have to spend a lot of money here.  Raffle off something from the business that you’re holding the even with, or work with other sponsors to give prizes that don’t cost you anything out of pocket.

Step 5: Follow-up with people with regular contact

Most of the people who attend your special event will not be in the market for real estate services.  After the event, add attendees to your regular mailings to continue to stay in touch and provide value until they’re ready to buy or sell.

If you use a relationship-building tool like Service For Life!, you can follow-up every month with valuable information that’s not all real estate related (so it gets read).  Make sure you include offers for Free real estate reports in your monthly follow-up that identify when someone is getting ready to need your help.

Step 6: Put this as a regular SYSTEM in your practice

You can hold events annually, seasonally, or anytime you need a boost of business.  Keep holding the same event every year.  This way it’s not a “one hit wonder” and people will start to remember it, look forward to it coming each year, and tell more friends.

Keep in mind…this works because we have a culture of reciprocity. When you do something special for your clients, and remind them that your business comes from referrals, they’ll reciprocate by sending you referrals and spreading the good cheer about you and your real estate practice.

This is one powerful way top producers earn consistent and high-incomes each year.  Give it a try, and remember, you do not have to spend a lot of money to make this work for your business.  Get creative, and above all else…have fun with it!

Bring Back Old Clients And Get Immediate New Business In The Process

Here’s a very cool system for reactivating old clients, generating referrals, and building your Power List.

Many agents I work with have a lot of old clients they simply forgot.  Life gets busy and before you know it, it’s been months (even years) since you last contacted some of your clients.

That’s why I created the “Re-Acquaint Letter System”…

It’s an easy way to get back in touch and harvest referrals and repeat business from your network.  And this  letter has worked for hundreds of agents all over the world.

I also give you an example of a Referral Coupon.  This coupon is designed to work much like a “bounce-back” type of coupon that restaurants and retail stores use. The very same strategy will work for you if you just give it a try.

How To Use The “Re-Acquaint” Letter System…

STEP 1: Create a LIST of your past clients and friends, friends, family, and acquaintances

Narrow your list down to the people you’ve not contacted in the last 6 months.

STEP 2: Send them a personal LETTER

Here’s a pre-written letter for you to use and make your own.

(click the image to download as a word document)

red-arrow-curved-downrightRe-acquaintLetterImage

STEP 3: Give your Power List a meaningful REASON to get back in contact with you

Use a “Referral Coupon” that goes with this letter, like this…
red-arrow-curved-downleft
ReferralCouponImage
They may or may not use it, but it’s a stand-out way to remind them that you work by referral.

(IMPORTANT:  This coupon is designed to give a discount to the END-USER only.  In most, if not all states, it is illegal to directly compensate any unlicensed person for sending you business.  This coupon only makes a discount offer to the end user, NOT to a person sending you a referral.)

STEP 4:  FOLLOW-UP with regular contact (at least monthly)

Agents tell me they start getting calls within a few days after this letter goes out.  But you can also follow up by phone 7 days after sending the letter.

Going forward, you’ll want to keep in contact in a meaningful way.  And I’m not talking about pumpkin seeds or calendars here.

You can use my Service For Life system or your own monthly contact, just make sure it’s something your Power List sees as a “welcomed guest” rather than an annoying pest.

This is very important.  For every 100 people on your database, 14 of them will buy or sell a home in the next 12 months.  And that doesn’t include the Referrals they could be sending you.

Don’t continue to leave this gigantic hole of lost revenue in your business.  This “Re-Acquaint Letter System” will help you get back in touch with your clients.  Then keep following up with your network each month with welcomed and valued contact.

[Ed note: This article is a small excerpt from the "Fast-Track to Success" Turn-Key Real Estate Business Building System. To learn more click here.]

Win Clients By Understanding The Local School District

“Clients depend on us to assist them with the most expensive purchase that they generally make.  Yet so many times agents in today’s real estate market just do not spend the time they should with their clients — getting to know them as well as their needs.

I found it very important to not only spend the time to get to know your clients, but to also get to know the educational systems within the areas that you primarily work.

Recently, we had real estate agents from numerous offices come to a breakfast sponsored by our local school district.  In addition to a wonderful breakfast held in the Art Gallery of the school district’s Fine Arts Center, the School Superintendent presented a lecture and power point presentation to provide the agents with significant information regarding the schools and their programs.

We than boarded a school bus and toured an elementary school, middle school and high school.  We met the principals of each school had a tour of each schools campus and saw the students in various classes in session.  We found this to be very valuable information that we can pass on to our clients who are interested in moving to the area.

We need to be able to educate our clients above and beyond the home information we provide them.  The more we are educated ourselves, the more they will understand and learn and appreciate what we do for them.

An educated client is a better client to work with.  So continually educate yourself and call your local school system to set up a meet, greet, and tour.  You’ll be glad you did!”

How To Become A “Stand-Out” Agent

“Recently I’ve been trying to find ways to enhance the ‘stickiness’ of my real estate business. By this, I mean that I am consistently finding ways to stay top-of-mind with prospects and clients.

One idea I’ve been using is that of giving a free gift with any INITIAL appointment I have with a client. For example: I posted an online ad for a lower priced bungalow. I received a few leads, but one in particular was quite anxious to view this property that evening. After calling and setting up the appointment to view this home and a few others, I began to draft a personalized sales-letter to give to them when we met. In the letter I discussed the recent market changes, the jump in inventory, and more importantly the weather (it was raining for about two days straight).

The overt theme of the letter was ‘IT’S RAINING LISTINGS!’. One of the lines I used was ‘With this much choice for the buyer or investor, it’s easy to drown in the overload of listings!’ Another line was “Don’t get drenched with all the choices out there!” All of this was specifically aimed at tying into and reinforcing that *I* was the Realtor they should use to find their next property.

Along with this letter, I included a small gift card to a coffee shop. But it doesn’t end there… Here’s where the stickiness factor kicks in. Since I aim to make every interaction with my clients a memorable one, I ran out to the corner store and picked up a cheap umbrella for about $10. The kind that fold up and you can fit it in your glove box. I purposely picked the most obscenely bright color (yellow with black polka dots to be exact) and upon meeting the clients at the first location, presented the umbrella and the envelope with my sales letter, along with the highlight sheets for our viewings.

Needless to say they were enthralled and have been telling everyone they know that ‘Their real estate guy is Justin and you NEED to use him, he’s the BEST!’ This was only last week and already they’re looking to purchase two investment properties in the next month. Not bad for $15 of gifts and a few minutes of my time.”